Frequently asked questions

We serve commercial buildings across the Dallas-Fort Worth metroplex, including Dallas, Fort Worth, Plano, Frisco, Arlington, Irving, and surrounding cities. In the buildings we light, our own fiber runs to your suite; other buildings connect to our network by wireless. Contact us to check if your building is on our network.

If your building is already on our network, we can typically install within 1–3 business days, sometimes as soon as the next business day. New building buildouts take longer depending on the scope of work.

No contract is required. Month-to-month is always an option. If you want a lower install fee, you can choose a 36- or 60-month term instead; those terms have an early termination fee. New customers can also cancel within 14 days of activation for a refund of the monthly charges paid.

No. The price never changes, as long as you're our customer, on any service: just internet, just VoIP, or internet and phones together. No strings attached.

Yes. New customers can cancel within 14 days of activation and get back the monthly charges they paid. Installation, purchased equipment and other one-time charges aren't refundable. Just tell us in writing within the 14 days and return our equipment.

If you're stuck in a contract with your current provider, we cover your exit costs from them up to $500, as an automatic bill credit after 60 days. That goes for phones-only customers too.

Yes. We handle the entire number porting process for you. Your existing business phone numbers transfer over to our system so your customers never have to update their contact information.

No. Your first Yealink phone (desk T73W or cordless W73P) comes with Internet + Business VoIP Line. Extra phones can be rented or bought. On a 36-month term you get $7/mo off each rental or $50 off each purchase; on a 60-month term, $14/mo off each rental or $100 off each purchase.

All 50+ features are included on every line (extra lines are $20/mo on Internet + Business VoIP Line, $25/mo on Business VoIP only). That includes auto attendant, call recording, call forwarding, call parking, voicemail-to-email, ring groups, call queues, conference calling, and more. E-fax is a $20/mo add-on. No tiers, no surprises.

eFax lets you send and receive faxes directly through your email, no fax machine needed. It's an optional $20/mo add-on.

There's no limit. Add as many lines as your business needs at $20/mo per extra line on Internet + Business VoIP Line, or $25/mo on Business VoIP only. Volume pricing is available for larger deployments: contact our sales team for details.

Yes. Because we're also your internet provider, we can prioritize voice traffic on your connection for crystal-clear call quality. This is a major advantage over cloud-only VoIP providers like RingCentral and Vonage, who have no control over your internet connection.