Acceptable Use Policy

1. Overview

This Acceptable Use Policy (“AUP”) applies to all internet, voice, and managed services provided by Simple Fiber Communications LLC (“Simple Fiber,” “we,” “us,” or “our”). This AUP supplements and is incorporated into the Master Service Agreement between Simple Fiber and the Customer. All customers, authorized users, and any person using Simple Fiber services must comply with this policy. A violation of this AUP by anyone using your account will be treated as a violation by you.

2. Prohibited Activities — Internet

You may not use Simple Fiber internet services to:

• Engage in any activity that violates local, state, federal, or international law or regulation.
• Send unsolicited bulk email (“spam”) or operate any system used for sending spam.
• Distribute, transmit, or store malware, viruses, trojans, worms, or any other harmful or malicious software.
• Attempt to gain unauthorized access to any computer system, network, account, or data belonging to another party.
• Conduct network scanning, port probing, or vulnerability testing of any system or network without explicit written authorization from the system owner.
• Launch or participate in denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks against any target.
• Engage in IP address spoofing, packet forging, or any form of network identity falsification.
• Transmit, distribute, or store child sexual abuse material (CSAM). Violations will be reported immediately to the National Center for Missing & Exploited Children (NCMEC) and law enforcement.

3. Prohibited Activities — Voice/VoIP

You may not use Simple Fiber voice or VoIP services to:

• Place robocalls or use automated dialing systems (auto-dialers, predictive dialers) in violation of the Telephone Consumer Protection Act (TCPA) or any other applicable law.
• Operate a telemarketing or outbound call center without prior written approval from Simple Fiber.
• Engage in call pumping, traffic stimulation, or any scheme designed to artificially inflate call volumes or generate fraudulent revenue from telecommunications traffic.
• Make threatening, harassing, or abusive calls to any party.
• Spoof or falsify caller ID information for the purpose of fraud, deception, or causing harm. Legitimate use of caller ID for business branding purposes is permitted.

4. Enhanced 911 (E911) Disclaimer

Simple Fiber VoIP service includes access to 911 emergency calling; however, VoIP-based 911 service has important limitations that differ from traditional landline 911 service. By using our VoIP service, you acknowledge and accept the following:

• 911 calls placed over VoIP may not be routed to the correct Public Safety Answering Point (PSAP) for your location.
• Your location information may not be automatically transmitted to emergency dispatchers. You may need to verbally provide your address.
• VoIP 911 service will not function during a power outage, internet outage, or if your VoIP equipment is not operational.
• There may be a delay in connecting your 911 call compared to traditional landline service.

Simple Fiber strongly recommends that you maintain an alternative means of accessing 911 services (such as a mobile phone) and that you inform all users at your location of these limitations.

5. No Resale

Customer may not resell, redistribute, sublicense, or share Simple Fiber services with any third party without the prior written permission of Simple Fiber. Services are provided for the Customer’s own use at the designated service location only. Unauthorized resale or redistribution is grounds for immediate termination of service.

6. Network Management

Simple Fiber manages its network to ensure a reliable, high-quality experience for all customers. Our network management practices are as follows:

• We do not throttle, block, or degrade lawful internet traffic based on content, application, source, or destination.
• We do not impose data caps on any service plan.
• We may prioritize VoIP traffic on our network to maintain call quality and reliability.
• We may take reasonable measures to protect the network from security threats, including blocking traffic from known malicious sources and filtering traffic during active attacks.
• We may monitor network traffic in aggregate for capacity planning, security, and performance purposes. We do not inspect the content of individual communications.

7. Copyright & DMCA Compliance

Simple Fiber respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond to valid notices of alleged copyright infringement in accordance with the DMCA.

If you believe that material accessible through our network infringes your copyright, you may submit a DMCA takedown notice to our designated agent:

Customers who are the subject of repeated valid DMCA notices may have their service suspended or terminated. Simple Fiber maintains a repeat infringer policy and reserves the right to terminate the accounts of repeat infringers.

8. Enforcement

Simple Fiber reserves the right to take any action it deems necessary to enforce this AUP and protect its network and customers. Enforcement actions may include, without prior notice:

• Issuing a written warning.
• Suspending or restricting service.
• Filtering, blocking, or removing content or traffic that violates this AUP.
• Terminating service and the underlying agreement.
• Referring the matter to law enforcement authorities when appropriate.

Simple Fiber will make reasonable efforts to notify the Customer of enforcement actions; however, we are not required to provide advance notice and may act immediately when a violation poses an imminent threat to network integrity, security, or other customers.

9. Reporting Violations

If you become aware of any activity that violates this AUP, please report it to:

abuse@simplefiber.com

Please include as much detail as possible, including dates, times, IP addresses, and a description of the activity.

10. Modifications

Simple Fiber may modify this AUP at any time by posting an updated version on our website. Changes take effect immediately upon posting. Your continued use of Simple Fiber services after any modification constitutes your acceptance of the revised AUP. We encourage customers to review this policy periodically.