The White Glove Difference
We don't just sell you internet and phones. We become your technology partner. From the first call to ongoing support, the SimpleFiber experience is unlike anything you've had before.
The SimpleFiber Experience
Every customer gets the full white glove treatment. Here is exactly what that looks like from start to finish.
Sales & Discovery
Our sales team takes the time to learn about your business, your current pain points, and what you actually need. We recommend the right plan — not the most expensive one — and handle the entire process from the first call to the signed order.
Onboarding Meeting
A dedicated onboarding specialist visits your location (or meets via Teams) to walk through every detail. We plan the entire installation, map out your network, and program your phones exactly to your specifications before install day.
Professional Installation
Our technicians professionally install everything — internet, phones, WiFi, cameras, and more. Next business day installation is available. We don't leave until every single device is connected and working perfectly.
Training & Ongoing Support
Before we walk out the door, we train your entire staff on their new systems. After go-live, you get unlimited training sessions whenever you need them, plus 24/7 U.S.-based support that actually answers the phone.
How DFW Businesses Transformed With SimpleFiber
These are real scenarios from businesses just like yours who made the switch and never looked back.
Case Study
Law Firm
Dallas, TX
12 employees, 3 locations
The Problem
Was paying over $800/mo to AT&T for slow DSL internet plus a separate RingCentral phone system. Frequent dropped calls during client consultations and unreliable video conferencing.
Our Solution
Bundled internet + VoIP on one plan. Installed dedicated fiber with WiFi 7 and programmed call routing between all three offices.
Results
- Cut monthly telecom bill from $800 to $295
- Zero dropped calls since installation
- All 3 locations on one unified phone system
Case Study
Medical Practice
Fort Worth, TX
25 staff, high call volume
The Problem
Their Spectrum internet went down 2-3 times per month, taking down their EHR system and appointment scheduling. Phone system was outdated and couldn't handle their call volume during flu season.
Our Solution
Fiber internet with 5G BulletProof failover so the EHR stays online even during outages. VoIP with call queues, recording, and analytics to manage high call volume.
Results
- Zero downtime in 12 months (5G failover caught 2 fiber cuts)
- Call wait times dropped from 4+ minutes to under 45 seconds
- Call recording enabled HIPAA-compliant staff training
Case Study
Auto Dealership
Arlington, TX
40+ staff across sales, service, parts
The Problem
Running consumer-grade internet that couldn't handle their DMS, security cameras, and 40+ devices. Phones were analog lines — no mobile access, no call tracking, no visibility into missed calls.
Our Solution
1 Gig symmetrical fiber, WiFi 7 blanket coverage across the lot and showroom, VoIP with mobile office app so sales reps take calls from anywhere on the property.
Results
- Sales team captures 30% more leads with mobile office app
- IT manager has full visibility via call center analytics
- Security cameras, DMS, and WiFi all on one reliable network
“Hands down the best internet and phone provider we have ever used. The installation was seamless and the support is incredible.”
Law Office
Dallas, TX
“We switched from AT&T and it was the best decision we ever made. Faster speeds, lower price, and they actually care about us.”
Medical Practice
Fort Worth, TX
“The white glove treatment is real. They trained our whole team and check in regularly. You won't get that from the big guys.”
Accounting Firm
Plano, TX
How We Stack Up
We are not just another provider. Here is exactly why businesses across DFW are switching to SimpleFiber.
Spectrum Business
1-Year Price Lock, Then Price Hikes
Spectrum Business locks your rate for just 1 year, then raises your price every year for 3 years straight. By year 3 you're paying significantly more than you started. SimpleFiber gives you a 3-year price lock — your rate stays the same the entire time.
AT&T Business
More Expensive, Slower Speeds
AT&T charges more for slower internet speeds, requires contracts, and their business VoIP is an expensive add-on. SimpleFiber delivers 500x500Mb symmetrical fiber starting at $35/mo — faster speeds at a lower price with no contract required.
RingCentral & Vonage
Our All-In Plan Beats Their Max Plans
RingCentral and Vonage charge $35-45/user/mo for their premium plans to get the features we include standard. Our single $75/mo bundle (internet + voice) includes 50+ features — the same features as their top-tier plans, at a price cheaper than their base plans. Plus we bundle your internet too.
Feature-by-Feature Comparison
| Feature | SimpleFiber | Spectrum | AT&T | RingCentral |
|---|---|---|---|---|
| 3-Year Price Lock | ||||
| Month-to-Month Option | ||||
| Symmetrical Speeds | n/a | |||
| All-In VoIP (50+ Features) | premium | |||
| Rent Phone Equipment | ||||
| 60-Month Option (Free Equipment) | ||||
| White Glove Installation | n/a | |||
| 24/7 Local U.S. Support | overseas | overseas | ||
| On-Site Training | ||||
| Contract Buy-Out |
Contract Buy-Out
We'll Help You Switch
Stuck in a contract with your current provider? Don't let that stop you. SimpleFiber offers contract buy-out assistance to help cover early termination fees so you can make the switch without the financial burden.
We believe our service speaks for itself, and we want to make it as easy as possible for you to experience the difference. Talk to our sales team about your situation and we will work out a plan together.
14-Day Money Back Guarantee
We are so confident you will love SimpleFiber that we back every new customer with a 14-day money back guarantee. If you are not completely satisfied with our service within the first two weeks, we will refund your money. No questions asked, no hassle, no hard feelings.
Ready to Switch?
Get symmetrical fiber, 24/7 support, and a white glove installation. We’ll even buy out your existing contract.