Support
We're Here to Help
Real people. Real support. Available 24/7. Call us, email us, or find answers below.
How Can We Help?
Browse by Topic
Internet & Network
Connection issues, speed problems, outages, and equipment troubleshooting.
- Check if your area has a known outage
- Restart your router or access point
- Run a speed test to verify your connection
- Check device connections and WiFi signal strength
- Report a service interruption
Phone & VoIP
Call forwarding, voicemail, phone registration, and call quality issues.
- Set up or change call forwarding rules
- Reset or configure voicemail
- Fix a phone that won't register
- Troubleshoot call quality or dropped calls
- Add or remove phone lines
Security Cameras
Camera setup, viewing footage, NVR configuration, and connectivity issues.
- View live camera feeds remotely
- Troubleshoot an offline camera
- Configure motion detection alerts
- Access recorded footage on your NVR
- Add new cameras to your system
Billing & Account
Payments, invoices, account changes, and autopay setup.
- View or pay your invoice
- Set up or update autopay
- Update your billing contact info
- Request a copy of past invoices
- Understand your bill and charges
Installation & Setup
New installations, equipment setup, and moving your service.
- Schedule a new installation
- Prepare your office for installation day
- Transfer service to a new location
- Request additional equipment
- Schedule a technician visit
Get In Touch
Contact Support
Our DFW-based support team is available around the clock.
Online Support
Submit a Support Ticket
Fill out the form below and our team will get back to you as soon as possible.
Looking for Answers?
Check our FAQ for quick answers to the most common questions about internet, VoIP, billing, and installation.
Need Immediate Help?
Our support team is available 24/7. Call us now and talk to a real person — no phone trees, no waiting.