For SMS services, please contact our support team to enable this functionality. Businesses are required to complete this SMS Registration Form before enabling SMS. For more information see CTIA Best Practices.

Most commonly, speed issues are related to a limited Wi-Fi connection. In multi-tenant buildings, typically each office is broadcasting their own Wi-Fi causing a noisy environment. The first step in troubleshooting this is to disable wifi on your device and connect hardwired to your router to perform a speed test.

The easiest way to adjust call flow is to log in to the voice portal at talk.simplefiber.com. In most environments there is an “Inbound Routing User”. Under this user you will see an answering rules tab that allows the call flow to be changed based on time frames or the default “always” destination.

SimpleFiber does provide 30 days of call recording included with your service. However it is not enabled by default. Call recording can be done in 3 ways. 

1. It can be enabled on the account level by one of our support members. 

2. A office manager on your account can enable per user or queue. If you are not sure how to do this our support will show you how or do this for you. 

3. It can be started and stopped mid-call with the following codes. *98 to start and *99 to stop. 

Note: If you would like to keep call recording longer then 30 days contact your SimpleFiber sales rep to get it added to your account.