Support
We're Here to Help
Real people. Real support. Available 24/7. Call us, email us, or find answers below.
How Can We Help?
Browse by Topic
Internet & Network
Connection issues, speed problems, outages, and equipment troubleshooting.
- Check if your area has a known outage
- Restart your router or access point
- Run a speed test to verify your connection
- Check device connections and WiFi signal strength
- Report a service interruption
Phone & VoIP
Call forwarding, voicemail, phone registration, and call quality issues.
- Set up or change call forwarding rules
- Reset or configure voicemail
- Fix a phone that won't register
- Troubleshoot call quality or dropped calls
- Add or remove phone lines
Security Cameras
Camera setup, viewing footage, NVR configuration, and connectivity issues.
- View live camera feeds remotely
- Troubleshoot an offline camera
- Configure motion detection alerts
- Access recorded footage on your NVR
- Add new cameras to your system
Billing & Account
Payments, invoices, account changes, and autopay setup.
- View or pay your invoice
- Set up or update autopay
- Update your billing contact info
- Request a copy of past invoices
- Understand your bill and charges
Installation & Setup
New installations, equipment setup, and moving your service.
- Schedule a new installation
- Prepare your office for installation day
- Transfer service to a new location
- Request additional equipment
- Schedule a technician visit
Get In Touch
Contact Support
Our DFW-based support team is available around the clock.
Online Support
Submit a Support Ticket
Fill out the form below and our team will get back to you as soon as possible.
Need to talk to someone now?
- 📞From your SimpleFiber phone, dial *HELP (*4357)
- 📞Phone support: Call 888-455-0151 → press 2 → press 5
- 📞Internet support: Call 888-455-0151 → press 3 → press 4
Looking for Answers?
Check our FAQ for quick answers to the most common questions about internet, VoIP, billing, and installation.
Need Immediate Help?
Our support team is available 24/7. Call us now and talk to a real person — no phone trees, no waiting.