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We're here to help

Live support 24/7, and our DFW techs on site when it matters. Call us, email us, or find answers below.

How can we help?

Browse by topic.

Internet & network

Connection issues, speed problems, outages, and equipment troubleshooting.

  • Check if your area has a known outage
  • Restart your router or access point
  • Run a speed test to verify your connection
  • Check device connections and WiFi signal strength
  • Report a service interruption

Phone & VoIP

Call forwarding, voicemail, phone registration, and call quality issues.

  • Set up or change call forwarding rules
  • Reset or configure voicemail
  • Fix a phone that won't register
  • Troubleshoot call quality or dropped calls
  • Add or remove phone lines

Billing & account

Payments, invoices, account changes, and autopay setup.

  • View or pay your invoice
  • Set up or update autopay
  • Update your billing contact info
  • Request a copy of past invoices
  • Understand your bill and charges

Installation & setup

New installations, equipment setup, and moving your service.

  • Schedule a new installation
  • Prepare your office for installation day
  • Transfer service to a new location
  • Request additional equipment
  • Schedule a technician visit

Phone guides & manuals

Step-by-step setup and feature guides for every SimpleFiber phone — voicemail, call forwarding, transfers, park, eFax, mobile apps, and more. View online or download printable PDFs.

Submit a support ticket

Fill out the form below and our team will get back to you as soon as possible.

Looking for answers?

Check our FAQ for quick answers to the most common questions about internet, VoIP, billing, and installation.

Need immediate help?

Call (817) 494-0010 any time. Rachel answers right away, day or night, and gets your call to the right place. Live support 24/7, and our DFW techs on site when it matters.