Call Archive & Call Insights · for your phone system
Your phone system records the calls. Then deletes them after 30 days.
Keep every call. Let AI read them for you.
Call Archive keeps your recorded calls for a year or seven. Call Insights reads them: typed out, scored for how they went, tagged by what they were about. Right in the portal you already use.
Two products. Two lengths. Priced per user.
Turn it on for the people who talk to customers. Pay for them only.
1 year
7 years
Call Archive
Keep and find every call
$5per user / mo
$7per user / mo
Call InsightsTry it free for 14 days
Archive, plus AI that reads them
$13per user / mo
$15per user / mo
No minimum. No volume tiers. One user is a valid order.The price never changes, as long as you’re our customer.
Call Archive
Storage and playback of every recorded call
Download any call
Search by number, name, user, date and length
Per-user access levels: their own calls, their team’s, or everyone’s
Legal hold
Secure share links
Unlimited storage. Sold as time, never gigabytes.
Call Insights — everything in Archive, plus
Full transcripts
A mood on every call, and how it ended
Summaries
Topics
Auto-tags: promises made, cancellation risk, complaints, billing, scheduling, new order
Search by what was said, across every call
Saved-search email alerts
Try Call Insights free for 14 days. After that it’s $13 per user per month for one year of history ($15 for seven), billed with your phone service. Cancel within the 14 days and you pay nothing — one call does it. Both need a SimpleFiber phone system with call recording on.
What a call looks like in your portal, with Call Insights
Every call, scored and searchable. No pressing play.
A mood on every call
Positive, neutral, negative, and how it ended. Sort by the red ones. Those are the calls worth a manager’s ten minutes.
Topics, automatically
What the call was about, in two or three words, without anyone typing a note. “Trade-in” came up fourteen times this week? Now you know.
The transcript, line by line
Read a six-minute call in thirty seconds. Click a line and the recording jumps to that moment.
Auto-tags that matter
Promises made, cancellation risk, complaints, billing disputes. The overview shows you the count; one click shows you the calls.
And the Archive? It remembers.
Every call you’ve kept, a year of them or seven, in one place. Find one by the caller’s number, a name, the user, the date or how long it ran. Add Call Insights and you search by what was said, too.
Legal hold
Flag a call so it never expires. Stays put through a dispute, an audit, a lawsuit.
Share one call securely
Send a link to your attorney or insurer. No portal login needed. Revoke it whenever.
Who sees what
Own calls, their team’s, or everyone’s. You decide per person.
Unlimited storage
Priced by time, not gigabytes. You can’t store more than you talk.
Ask us to turn it on. That’s the whole setup.
1
Pick per person
Archive for the front desk, Insights for sales, nothing for the warehouse. Mix them on one account.
2
Pick how long
One year or seven. Seven covers the HIPAA six and the IRS seven.
3
Change your mind later
One year to seven keeps everything. Archive to Insights turns the AI on from that day forward.
Nothing to install. It’s on your existing phone system by the end of the day.
Prices are per user per month, plus taxes, which go to the government, not us. Fair use applies to Call Insights only: 750 AI-processed minutes per user per month, pooled across your account; past that it’s five cents a minute. Retention starts the day you turn it on; we can’t un-delete last year. After the 14-day Insights trial, Insights is billed automatically unless you cancel within the 14 days. On cancellation you have 30 days to export. Sentiment, topics and tags are generated by AI; the recording is the record, the transcript is how you find it.