Keep every call. Let AI read them for you.
Your phone system keeps recordings for 30 days. Call Archive keeps them for a year or seven. Call Insights reads them: typed out, scored for how they went, tagged by what they were about.
The Call Insights overview: 1,284 calls archived, 71% ended positive, 46 promises made, 5 calls with cancellation risk, calls by day colored by how they ended, and the calls that need attention with the line that flagged each.
What Insights does with every call.
Five jobs, and the part of the portal that does each one.
Find any call by what was said.
Search a phrase across every call you keep, and every call that says it comes up with the words highlighted. Not just a number or a date.
Save the search and get an email when a new call matches.
A search for “waive”: three calls, each with the sentence that said it, its tags and how it ended.
Read a six-minute call in thirty seconds.
Every call typed out with speaker names and times. Click a line and the recording jumps to that moment.
The sentiment timeline shows how the call went, start to finish, and every tag shows the sentence that earned it.
One call: its sentiment timeline, three lines of the transcript with one playing, and its tags with the sentence behind each.
Promises get kept.
Refunds, callbacks, no-charge: every promise your team makes on a call is flagged with the exact words, so somebody follows up.
Callers who mention leaving or a competitor are flagged too, under Needs attention.
The overview's promises made and cancellation risk counts, and the recent promises with who said what.
Hear about it when it happens.
Pick a phrase, a tag or how a call ended, and get an email right away or in a daily digest.
Nobody has to sit and listen to calls to catch the one that matters.
Alerts: an email when someone says “cancel”, when a call is tagged cancellation risk, and a daily digest of calls that ended negative.
Keep it, share it, hold it.
Keep calls a year or seven. Share one call with a passcode link, no portal login needed, and revoke it whenever. Put a call on legal hold and it never expires.
Download the audio or the transcript anytime.
A call's actions: place legal hold, share securely, download audio, transcript; and an active share link with Revoke.
Why let AI read your calls?
Because nobody has time to listen to all of them, and the ones that matter are in there.
- You stop guessing how calls go. Every call is scored positive, neutral or negative, so you see how the month went without listening to it.
- You catch the unhappy customer before they leave. Calls that mention leaving or a competitor are flagged for you, with the sentence that said it.
- New hires learn from real calls. Find your best calls and let new people hear how they go.
- “Who said what” takes a minute, not an argument. Go back to the call instead of arguing about it.
How teams use it.
Same calls, read for what each person needs to know.
Owners
See how every call went this month on one screen, and read only the ones that need you.
Cancellation risk
Sales managers
Search “quote” across the team, find the calls that turned into new customers, and hear how your best people do it.
New customer / quote
Service and support
Every promise made on a call is flagged with the exact words, so the callback actually happens.
Promise / commitment
Billing
When a customer says they were promised a credit, find the call in seconds and play the moment.
Billing dispute
Scheduling desks
See which calls were about booking, moving or canceling appointments, and how they ended.
Scheduling
Anyone training new hires
Pick ten great calls and make them the training. Put them on legal hold and they never expire.
Positive
Turn it on for the people who talk to customers. Pay for them only.
1 year$5per user a month
7 years$7per user a month
1 year$13per user a month
7 years$15per user a month
No minimum. No volume tiers. One user is a valid order. The price never changes, as long as you're our customer.
Call Archive
- Storage and playback of every recorded call
- Download any call
- Search by number, name, user, date and length
- Per-user access levels: their own calls, their team's, or everyone's
- Legal hold
- Secure share links
- Unlimited storage. Sold as time, never gigabytes.
Call Insights everything in Archive, plus
- Full transcripts
- How every call went, start to finish
- Topics
- Auto-tags: promises made, cancellation risk, complaints, billing, scheduling, new order
- Search by what was said, across every call
- Saved-search email alerts
Try Call Insights free for 14 days. After that it's $13 per user per month for one year of history ($15 for seven), billed with your phone service. Cancel within the 14 days and you pay nothing. Each Insights user includes 750 AI minutes a month, pooled across your team, then 5 cents a minute. Both need a SimpleFiber phone system with call recording on.
Plain answers.
Something else? Call (817) 494-0010.
What happens to my recordings now?
Your phone system records the calls, then deletes them after 30 days. Call Archive keeps them for a year or seven.
Do I have to buy it for everyone?
No. Turn it on for the people who talk to customers and pay for them only. No minimum, no volume tiers. One user is a valid order.
What's the difference between Archive and Insights?
Archive keeps and finds every call. Insights is Archive plus AI that reads them: transcripts, how each call went, topics, tags, search by what was said, and email alerts.
How does the free trial work?
Try Call Insights free for 14 days. After that it's $13 per user per month for one year of history ($15 for seven), billed with your phone service. Cancel within the 14 days and you pay nothing.
Who can see which calls?
You choose for each person: their own calls, their team's, or everyone's.
Does the AI read every call?
Every call 30 seconds or longer. Each Insights user includes 750 AI minutes a month, pooled across your team; past that it's 5 cents a minute.
When does the clock start?
Retention starts the day you turn it on.
What do I need?
A SimpleFiber phone system with call recording on. Nothing to install.
Nothing to install. It runs on the phone system you already have.
Ask us to turn it on. That's the whole setup.