Is it us or them?
Live status checks for the services your business depends on. Green means operational. Yellow means degraded. Red means outage.
SimpleFiber network
For live status of the SimpleFiber network, call (817) 494-0010. Customers can also dial *HELP (*4357) from a SimpleFiber phone. This page checks other companies' services, listed below; it doesn't show our own network yet.
How this works
Step 1: Check the status
Services with live monitoring show green, yellow, or red indicators automatically. No need to leave this page.
Step 2: Click for details
Click any service card to see its Downdetector page for real-time community reports and outage maps in your area.
Step 3: Contact us if needed
If external services look fine and your issue persists, call us: it may be something we can fix on our end.
Internet providers
Check if your upstream provider is having issues
- Check status on Downdetector (opens in a new tab)
AT&T
AT&T Internet, U-verse, Fiber
Check status on Downdetector (opens in a new tab)Spectrum
Spectrum Internet, Cable, WiFi
- Check status on Downdetector (opens in a new tab)
Frontier
Frontier Internet, Fiber, DSL
- Check status on Downdetector (opens in a new tab)
T-Mobile Home Internet
T-Mobile 5G Home Internet
Check status on Downdetector (opens in a new tab)Verizon
Verizon Fios, 5G Home
VoIP & communications
Voice, video, and messaging platforms
- Check status on Downdetector (opens in a new tab)
RingCentral
RingCentral VoIP & UCaaS
Check status on Downdetector (opens in a new tab)Vonage
Vonage Business Communications
- Check status on Downdetector (opens in a new tab)
8x8
8x8 VoIP & Contact Center
View on Downdetector (opens in a new tab)Zoom
Checking...Zoom Meetings & Phone
- View on Downdetector (opens in a new tab)
Microsoft Teams
Checking...Teams Calling & Meetings
Cloud & business apps
Email, productivity, and cloud platforms
- View on Downdetector (opens in a new tab)
Microsoft 365
Checking...Outlook, OneDrive, SharePoint, Office
View on Downdetector (opens in a new tab)Google Workspace
Checking...Gmail, Drive, Docs, Calendar
View on Downdetector (opens in a new tab)Salesforce
Checking...Salesforce CRM & Platform
- View on Downdetector (opens in a new tab)
AWS
Checking...Amazon Web Services
View on Downdetector (opens in a new tab)Cloudflare
Checking...DNS, CDN, Security
Common scenarios
"My email isn't working"
Check Microsoft 365 or Google Workspace above. If they show yellow or red, it's not your internet. It's their servers.
"I can't make phone calls"
If you're using SimpleFiber VoIP, try rebooting your phone first. If calls still fail, check if Microsoft Teams or Zoom shows an outage above.
"My internet is slow"
Run a speed test at fast.com. If speeds are normal on a wired connection but slow on WiFi, the issue is your WiFi, not our network.
"A specific website won't load"
If only one website is down but everything else works, the issue is with that website's servers. Click the service card above for details.
"Multiple things are broken"
If email, phone, and internet are all down, reboot your router/ONT first (unplug for 30 seconds). If it doesn't come back, call us immediately.
Still having issues?
If you've checked the services above and the problem isn't on their end, contact us. Live support 24/7, and our DFW techs on site when it matters.