Time Frames & Scheduling
Time frames drive your call routing — business hours, after-hours, holidays. Here's a quick rundown of the five time frame types and their options.
Download PDF GuideThe Five Time Frame Types
Create and edit time frames in the voice portal at talk.simplefiber.com under Time Frames.
Always
Active all the time. Used as a catch-all, or for manual control — flip it on or off yourself to enable or disable a routing rule.
Days of the Week
A weekly schedule with optional start and end times per day. Tip: hover to the right of the green + button to reveal a hidden "copy all" button that copies one day's times to every other day — much faster than re-entering the same hours. You can recur every week or set custom start/end times and recurrence.
Specific Dates
Exact dates and times. Click the red + button to add a date — you can add several, and depending on the dates entered you'll get different recurrence options, including a custom recurrence with its own end date.
Holidays
Pick from a list of local and international holidays, optionally recurring each year. Then select your normal work days and choose how to handle the holiday based on which day it falls on.
Custom
Combines days of the week, specific dates, and holidays in one time frame to cover any scheduling need. Each date entry displays in its own row, even if several were added at once.
Time frames don't do anything on their own — pair them with answering rules (e.g. "during Business Hours ring the office, otherwise go to voicemail") to control routing.
Need Help With Call Routing?
Our support team is available 24/7. Call us and we'll set up your schedules with you.