Yealink W59R
Setup Guide & User Manual
Download PDF GuideStep by Step
Quick Start
Get your Yealink W59R up and running in minutes.
About the W59R
- 1The W59R is a rugged additional handset — it does NOT include a base station.
- 2You need an existing W70B base station (included with W73P or W79P bundles).
- 3Each base supports up to 10 handsets.
Pair to Your Base Station
- 1Charge the handset fully using the included charging cradle.
- 2Press and hold the pairing button on your W70B base for 5 seconds.
- 3On the W59R: Settings > Registration > Register Handset.
- 4Your extension appears on screen once provisioned.
Features
Key Features
IP67 Rugged Rating
- Waterproof and dustproof — designed for harsh environments.
- Shock-resistant housing for warehouses, kitchens, and outdoor use.
Built-in Bluetooth
- Pair wireless headsets via Bluetooth for hands-free use.
- Go to Settings > Bluetooth > turn on > scan for devices.
How To
Common Tasks
Step-by-step instructions for the most common phone operations.
Check & Set Up Voicemail
- 1Press the Message button on the handset, or dial 5001, then follow the voice prompts.
- 2The default voicemail PIN is 1234 — you'll be prompted to change it and record your greeting.
- 3Check voicemail remotely: call your own extension until it reaches voicemail, press the * key, then enter your PIN followed by the # key.
- 4Prefer the web? Log into talk.simplefiber.com and open the Messages tab to listen to, download, delete, or forward your messages.
Send Voicemail to Email
- 1Voicemails can be emailed to you so you can listen on your computer or smartphone.
- 2Turn it on in the portal at talk.simplefiber.com under Voicemail > Email Notification.
- 3We recommend the "Send w/ attachment, move to trash" option so each voicemail emails to you and clears off the handset.
Transfer a Call
- 1Blind (unannounced): press the Transfer button, enter the extension or a 10-digit number, then press Transfer again or hang up to complete.
- 2Attended (announced): press Transfer, enter the number, wait for them to answer so you can announce the call, then press Transfer again or hang up to complete.
- 3Transfer straight to voicemail: press Transfer, dial 03 followed by the extension, then press Transfer again.
Set Up Call Forwarding
- 1To turn forwarding on, dial *72 followed by the extension or remote number you want your calls sent to. You'll hear "Forwarding is now active."
- 2To turn forwarding off, dial *73. You'll hear "Forwarding is now disabled."
- 3To forward your company's MAIN number, log into the portal at talk.simplefiber.com — Manager permissions are required.
Park & Pick Up a Call
- 1Park is system-wide — a call parked from one phone can be picked up at any phone in your office.
- 2To park: press the * (asterisk) button three times. The system tells you which park queue the call is in.
- 3To pick up: from any phone, dial the park queue extension (701, 702, or 703) and press Send.
- 4Tip: save the park extensions (701–703) in your handset directory so you can pick up a parked call with one tap.
Conference / 3-Way Call
- 1While on an active call, press the Conference button.
- 2Dial the extension or 10-digit number you want to add and wait for them to answer.
- 3Press Conference again to join everyone into one call.
Intercom
- 1Two-way intercom: dial 08 followed by the extension, then press Send. Both phones beep and connect for a quick two-way conversation.
Troubleshooting
Common Issues & Fixes
Try these solutions before calling support.
No dial tone / phone won't register
Check that the Ethernet cable is firmly connected to the LAN port on the phone and the wall jack or switch. Verify the phone has power (screen should be lit). Try rebooting the phone by unplugging the Ethernet cable for 10 seconds and reconnecting. If the phone still shows 'No Service' or fails to register, contact SimpleFiber support — we may need to re-provision your phone.
Poor call quality / choppy audio
First, run a speed test at fast.com on a computer connected to the same network. If speeds are low, the issue may be your internet connection. Make sure the phone is connected via Ethernet (not WiFi) for best quality. Check that no one is running large downloads or uploads during calls. If the issue persists, contact us — we can prioritize voice traffic on your connection.
Can't hear the other party / one-way audio
Reboot the phone by unplugging the Ethernet cable for 10 seconds. Check that you're not on mute (mute icon on screen). If using a headset, make sure it's properly connected and the audio path is set to headset. If the problem continues, contact support — it may be a network or firewall issue.
Phone keeps rebooting or restarting
Check your Ethernet cable — a loose or damaged cable can cause power cycling on PoE phones. If using a power adapter, make sure it's the original Yealink adapter (third-party adapters can cause issues). If connected through a PoE switch, verify the switch provides enough power. Contact support if reboots continue.
Voicemail not working
Try dialing 5001 directly to reach your voicemail. Make sure your voicemail PIN is set (the default is 1234). If calls aren't going to voicemail, make sure call forwarding isn't on — dial *73 to disable it — or review your answering rules at talk.simplefiber.com. Contact support if you need your voicemail box reset.
Handset won't pair with base
The W59R requires a W70B base station (not included). Press the base pairing button for 5 seconds, then register from the handset.
Still Need Help?
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