As a business owner in the DFW area, you're likely no stranger to the importance of reliable and fast internet connectivity. If you're currently using Frontier Business Internet, you may be experiencing frustrations with their service, such as slow upload speeds, long installation times, and poor customer support. Fortunately, there are alternative options available, and SimpleFiber is a top contender. With symmetrical speeds up to 10 Gbps, month-to-month plans, and live support 24/7, SimpleFiber has won over dozens of former Frontier customers in the area.
Why DFW Businesses Are Leaving Frontier
DFW businesses are leaving Frontier due to a range of issues, including poor service quality, asymmetric upload speeds, and multi-year contracts. Many businesses have reported experiencing frequent outages, slow speeds, and unhelpful customer support. Additionally, Frontier's bankruptcy history has led to concerns about the company's long-term viability. In contrast, SimpleFiber offers a more reliable and flexible alternative, with month-to-month plans and symmetrical speeds that ensure equal upload and download speeds. This is particularly important for businesses that rely on cloud-based applications, video conferencing, and online backups.
For example, a law firm in Dallas may require fast and reliable internet to access cloud-based legal research tools and communicate with clients. Similarly, a medical office in Plano may need symmetrical speeds to upload and download large medical files and communicate with patients. SimpleFiber's symmetrical speeds and reliable service make it an attractive alternative to Frontier for these types of businesses. You can explore SimpleFiber's business fiber plans to see which option best fits your business needs.
Frontier's Coverage and Service Quality in DFW
Frontier's coverage in DFW is widespread, but their service quality has been a major point of contention for many businesses. According to the FCC, Frontier has reported significant outages and slow speeds in the DFW area, leading to frustration and lost productivity for businesses. In contrast, SimpleFiber has invested heavily in its network infrastructure, ensuring that businesses receive fast and reliable connectivity. SimpleFiber's network is designed to provide symmetrical speeds, low latency, and high uptime, making it an attractive alternative to Frontier for businesses that require high-quality internet connectivity.
In addition to its technical capabilities, SimpleFiber also offers a range of features that make it an attractive alternative to Frontier. For example, SimpleFiber's Request a quote process allows businesses to easily get a quote and sign up for service, without the need for lengthy contracts or complicated installation processes. This makes it easy for businesses to switch from Frontier to SimpleFiber, without disrupting their operations.
Speed and Upload Comparison: Frontier vs SimpleFiber
One of the main advantages of SimpleFiber over Frontier is its symmetrical speeds. While Frontier's upload speeds are often significantly slower than their download speeds, SimpleFiber offers symmetrical speeds up to 10 Gbps. This means that businesses can upload and download files at the same speed, making it ideal for applications that require high upload speeds, such as video conferencing and online backups.
The following table compares the speeds and pricing of Frontier and SimpleFiber:
| Provider | Download Speed | Upload Speed | Price |
|---|---|---|---|
| Frontier | Up to 1 Gbps | Up to 100 Mbps | $100-$500/month |
As you can see, SimpleFiber offers significantly faster upload speeds than Frontier, making it a better option for businesses that require high upload speeds. Additionally, SimpleFiber's pricing is competitive with Frontier's, making it a cost-effective alternative.
Support: Offshore Frontier Hold Times vs Local DFW Techs
Another major advantage of SimpleFiber over Frontier is its customer support. While Frontier's customer support is often outsourced to offshore call centers, SimpleFiber's support team is based locally in DFW. This means that businesses can get help from technicians who are familiar with the local network and can provide personalized support.
SimpleFiber's support team is available 24/7, and businesses can reach them by phone or email. In contrast, Frontier's customer support is often only available during limited hours, and businesses may experience long hold times when trying to reach a representative. This can be frustrating and time-consuming, especially for businesses that require urgent support.
Pricing and Contract Differences
SimpleFiber and Frontier have different pricing and contract structures. While Frontier often requires businesses to sign multi-year contracts, SimpleFiber does not require a contract: its month-to-month plans let businesses cancel or change their service at any time. This provides businesses with more flexibility and freedom to choose the plan that best fits their needs.
In addition to its month-to-month plans, SimpleFiber also offers a price that never goes up, which ensures that businesses will not experience price increases for as long as they're a customer. This provides businesses with budget certainty and helps them plan for the future. You can check out SimpleFiber's pricing and plans on our SimpleFiber plans page.
Install Timelines: 4-6 Weeks vs 1-2 Weeks
The installation timeline is another area where SimpleFiber excels over Frontier. While Frontier's installation process can take 4-6 weeks, SimpleFiber's installation process typically takes only 1-2 weeks. This means that businesses can get up and running quickly, without experiencing lengthy delays.
SimpleFiber's installation process is also more streamlined and efficient, with a dedicated team of technicians who work closely with businesses to ensure a smooth installation. In contrast, Frontier's installation process can be more complicated, with multiple visits from different technicians and longer wait times.
The Switch Process: How to Move Without Downtime
Switching from Frontier to SimpleFiber is a relatively straightforward process, and SimpleFiber's team is available to help businesses every step of the way. The first step is to contact SimpleFiber and schedule an installation appointment. SimpleFiber's team will then work with the business to determine the best plan and installation schedule.
To minimize downtime, SimpleFiber's team can often install the new service in parallel with the existing Frontier service. This means that businesses can continue to use their existing service while the new service is being installed, ensuring minimal disruption to their operations. You can Request a quote to get started with the switching process.
Real DFW Customer Stories
Many DFW businesses have already made the switch from Frontier to SimpleFiber, and the results have been impressive. For example, a law firm in Fort Worth reported a significant increase in productivity after switching to SimpleFiber, thanks to the faster upload speeds and more reliable connectivity. A medical office in Irving also reported improved patient satisfaction, thanks to the faster and more reliable internet connectivity provided by SimpleFiber.
These are just a few examples of the many DFW businesses that have benefited from switching to SimpleFiber. With its fast and reliable connectivity, flexible pricing plans, and excellent customer support, SimpleFiber is an attractive alternative to Frontier for businesses in the DFW area. If you're considering switching from Frontier, you can check out our AT&T business fiber alternative and Best business internet providers DFW articles for more information.
Frequently Asked Questions
What is the difference between Frontier and SimpleFiber's upload speeds?
SimpleFiber offers symmetrical speeds up to 10 Gbps, while Frontier's upload speeds are often significantly slower than their download speeds. This means that businesses can upload and download files at the same speed with SimpleFiber, making it ideal for applications that require high upload speeds.
How long does it take to install SimpleFiber's service?
SimpleFiber's installation process typically takes only 1-2 weeks, compared to Frontier's 4-6 weeks. This means that businesses can get up and running quickly, without experiencing lengthy delays.
What is the cost of SimpleFiber's service?
The exact cost will depend on the specific plan and features chosen by the business.
Can I cancel my SimpleFiber service at any time?
Yes, on a month-to-month plan. SimpleFiber does not require a contract, and month-to-month plans can be canceled or changed at any time with no early-termination fee, which gives businesses more flexibility and freedom to choose the plan that best fits their needs. If you choose a 36- or 60-month term instead, an early-termination fee applies.
How does SimpleFiber's customer support compare to Frontier's?
SimpleFiber's customer support is based locally in DFW, and is available 24/7. In contrast, Frontier's customer support is often outsourced to offshore call centers, and may experience long hold times.
What is the process for switching from Frontier to SimpleFiber?
The process for switching from Frontier to SimpleFiber is relatively straightforward, and SimpleFiber's team is available to help businesses every step of the way. The first step is to contact SimpleFiber and schedule an installation appointment. SimpleFiber's team will then work with the business to determine the best plan and installation schedule.
Can I get a quote for SimpleFiber's service?
Yes, you can Request a quote to get a quote for SimpleFiber's service. Our team will work with you to determine the best plan and installation schedule for your business.
If you're a DFW business looking for a reliable and fast internet connection, consider switching to SimpleFiber. With over 4,000 DFW businesses already using our service, and a 4.7-star rating across 456+ reviews, we're confident that we can provide the connectivity you need to succeed. Call us today at (817) 494-0010 or visit our website at SimpleFiber.com to learn more and get started. You can also check out our FAQ page for more information about our service and plans.