Clear the portal's cache and cookies
If the voice portal or WebPhone is acting up — stale logins, missing buttons, pages that won't load — clearing the site's cookies usually fixes it.
Click the lock icon
With the voice portal or WebPhone open, click the lock (site info) icon on the left side of your browser's address bar.
Open Cookies
Click “Cookies” in the menu that appears.
Remove all sites
Select each site in the list and click “Remove” until every site has been removed.
Click Done
Click “Done” to close the cookies dialog.
Refresh the page
Click the refresh button (or press F5). The page reloads with a clean cache.
Note: clearing cookies signs you out — you'll need to log back in to the portal afterward.