Yealink T87W
Setup Guide & User Manual
Download PDF GuideStep by Step
Quick Start
Get your Yealink T87W up and running in minutes.
Unbox and Connect
- 1Remove the phone, handset, handset cord, USB-C cable, Ethernet cable, and stand from the box.
- 2Attach the handset cord to the handset jack on the back.
- 3Attach the stand to the back of the phone.
- 4Connect the Ethernet cable from the LAN port to your wall jack or switch.
- 5The phone powers on via PoE or the included power adapter.
Initial Setup
- 1The 7" color touchscreen will display the Yealink logo during boot.
- 2Auto-provisioning from SimpleFiber takes 1-2 minutes.
- 3Your name and extension appear on the home screen when registered.
- 4Tap the screen to navigate — this is a full touchscreen, no physical navigation keys needed.
- 5Make a test call to confirm audio works.
Features
Key Features
7" Color Touchscreen
- Navigate by tapping, swiping, and scrolling — similar to a tablet.
- The home screen shows your lines, favorites, call history, and status.
- Swipe left/right to switch between home screen pages.
- Long-press a contact to access quick actions (call, transfer, message).
Dual USB (A & C)
- USB-A and USB-C ports on the side for charging devices or connecting USB headsets.
- Plug in a USB headset for an alternative audio option.
- USB ports can also be used for call recording to a USB drive (if enabled by admin).
10-Way Audio Conferencing
- Start a call, tap the Conference button on screen.
- Dial the next participant and tap Conference to merge.
- Repeat to add up to 10 participants in a single conference.
- Tap a participant to mute or remove them individually.
How To
Common Tasks
Step-by-step instructions for the most common phone operations.
Check & Set Up Voicemail
- 1Press the Message button on your phone, or dial 5001, then follow the voice prompts.
- 2The default voicemail PIN is 1234 — you'll be prompted to change it and record your greeting.
- 3Check voicemail remotely: call your own extension until it reaches voicemail, press the * key, then enter your PIN followed by the # key.
- 4Prefer the web? Log into talk.simplefiber.com and open the Messages tab to listen to, download, delete, or forward your messages.
Send Voicemail to Email
- 1Voicemails can be emailed to you so you can listen on your computer or smartphone.
- 2Turn it on in the portal at talk.simplefiber.com under Voicemail > Email Notification.
- 3We recommend the "Send w/ attachment, move to trash" option — it emails each voicemail and clears it off the phone so your mailbox doesn't fill up.
Transfer a Call
- 1Blind (unannounced): press the Transfer button, enter the extension or a 10-digit number, then press Transfer again or simply hang up to complete.
- 2Attended (announced): press Transfer, enter the number, wait for them to answer and let you talk first, then press Transfer again or hang up. To cancel, press Cancel and then the flashing line key to return to your caller.
- 3Transfer straight to voicemail: press Transfer, dial 03 followed by the extension, then press Transfer again.
Set Up Call Forwarding
- 1To turn forwarding on, dial *72 followed by the extension or remote number (such as a cell phone) you want your calls sent to. You'll hear "Forwarding is now active."
- 2To turn forwarding off, dial *73. You'll hear "Forwarding is now disabled."
- 3To forward your company's MAIN number (not just your extension), log into the portal at talk.simplefiber.com — Manager permissions are required.
Park & Pick Up a Call
- 1Park is system-wide — a call parked at one phone can be picked up from any phone in your office.
- 2To park: press one of the Park keys (the line keys with a green light) to place the call in a parking spot.
- 3To pick up: press that same Park key from any phone in the office.
Conference / 3-Way Call
- 1While on an active call, press the Conference button on the screen or the phone.
- 2Dial the extension or 10-digit number you want to add and wait for them to answer.
- 3Press the Conference button again to join everyone into one call.
Paging & Intercom
- 1Paging (1-way): press the Page button, then lift the handset and speak — your message plays through the speaker on every phone in your local office.
- 2Intercom (2-way): dial 08 followed by the extension, then press Send or lift the handset. Both phones beep and the call connects.
Troubleshooting
Common Issues & Fixes
Try these solutions before calling support.
No dial tone / phone won't register
Check that the Ethernet cable is firmly connected to the LAN port on the phone and the wall jack or switch. Verify the phone has power (screen should be lit). Try rebooting the phone by unplugging the Ethernet cable for 10 seconds and reconnecting. If the phone still shows 'No Service' or fails to register, contact SimpleFiber support — we may need to re-provision your phone.
Poor call quality / choppy audio
First, run a speed test at fast.com on a computer connected to the same network. If speeds are low, the issue may be your internet connection. Make sure the phone is connected via Ethernet (not WiFi) for best quality. Check that no one is running large downloads or uploads during calls. If the issue persists, contact us — we can prioritize voice traffic on your connection.
Can't hear the other party / one-way audio
Reboot the phone by unplugging the Ethernet cable for 10 seconds. Check that you're not on mute (mute icon on screen). If using a headset, make sure it's properly connected and the audio path is set to headset. If the problem continues, contact support — it may be a network or firewall issue.
Phone keeps rebooting or restarting
Check your Ethernet cable — a loose or damaged cable can cause power cycling on PoE phones. If using a power adapter, make sure it's the original Yealink adapter (third-party adapters can cause issues). If connected through a PoE switch, verify the switch provides enough power. Contact support if reboots continue.
Voicemail not working
Try dialing 5001 directly to reach your voicemail. Make sure your voicemail PIN is set (the default is 1234). If calls aren't going to voicemail, make sure call forwarding isn't on — dial *73 to disable it — or review your answering rules at talk.simplefiber.com. Contact support if you need your voicemail box reset.
Still Need Help?
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